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RETURNS & EXCHANGES

Made to Be Loved, With Peace of Mind

We want every Lil Olives piece to feel just right. Eligible items may be returned or exchanged within 7 days of delivery, subject to the conditions below.

RETURNS OR EXCHANGES

Choose What Works Best for You

RETURN

Return for a Refund

Request a return within 7 days of delivery.

We’ll provide a prepaid return label. A flat $15 return shipping fee will be deducted from your refund.

Once the 7-day return window closes, your item must be handed to the carrier within 3 business days.

Original shipping charges are non-refundable.

EXCHANGE

Find the Perfect Piece

Request an exchange within 7 days of delivery. Eligible pieces may be exchanged for another available size or style.

We’ll provide a prepaid return label. A flat $15 return shipping fee applies, and your replacement will ship at no additional cost.

Once the 7-day exchange window closes, your item must be handed to the carrier within 3 business days.

If your new selection costs more, you’ll pay the difference. If it costs less, we’ll refund the difference to your original payment method.

RETURN & EXCHANGE CONDITION

ORIGINAL CONDITION

Ready to Be Loved Again

Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.

The tamper-evident return tag must remain intact, attached, and unaltered.

Items showing signs of wear, stains, perfume, makeup, washing, damage, alterations, missing tags, or a removed or tampered return tag will not be eligible for return or exchange.

Customized, personalized, or altered pieces are final sale.

START A RETURN OR EXCHANGE

We’re Here to Help

Please contact us within 7 days of delivery with your order number and the item you’d like to return or exchange.

You can reach us through live chat or email support@lilolives.com.

QUESTIONS

Returns & Exchanges FAQs

How long do I have to request a return or exchange?

Return and exchange requests must be made within 7 days of delivery.

How quickly do I need to send my return back?

Once your return label is issued, the package must be handed to the carrier within 3 business days. If the label is issued before your 7-day return window ends, you may ship it within 3 business days after the return window closes.

Are made-to-order styles returnable?

Yes. Standard made-to-order styles are eligible for return or exchange as long as they meet our return conditions and have not been customized, personalized, or altered.

Do I have to pay for return shipping?

We provide a prepaid U.S. return label for approved returns. A flat $15 return shipping fee will be deducted from your refund.

Can I exchange for a different style or size?

Yes. Eligible pieces may be exchanged for another available size or style. If the replacement item costs more, you’ll pay the difference. If it costs less, the difference will be refunded.

Do I have to pay shipping for an exchange?

A flat $15 return shipping fee applies to exchanges. Lil Olives will ship your replacement item at no additional shipping cost.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may require additional time for the refund to appear.

Can customized items be returned?

No. Customized, personalized, or altered pieces are final sale.